The Senior Key Account Manager is responsible for developing, managing, and expanding strategic enterprise accounts across Saudi Arabia. The role drives revenue growth by promoting iSolution’s digital transformation portfolio, including Cloud Solutions, Cybersecurity, Data & AI, Infrastructure, Managed Services, ERP/CRM, Integration, DevOps, and Custom Application Development. The position serves as a trusted advisor to customers, ensuring long-term partnerships, customer satisfaction, and successful business outcomes.
Key Responsibilities
- Develop and execute strategic account plans to achieve revenue, profitability, and customer retention targets.
- Build and maintain strong relationships with C-level executives, decision-makers, and key stakeholders within assigned accounts.
- Identify new business opportunities, cross-selling and upselling opportunities across iSolution’s technology and services portfolio.
- Lead the entire sales cycle, from opportunity qualification and solution positioning to proposal development, contract negotiation, and deal closure.
- Collaborate with pre-sales, technical, delivery, and partner teams to design and present tailored solutions that address customer business needs.
- Monitor customer satisfaction, proactively manage risks, and ensure successful delivery of projects and services.
- Conduct regular business reviews with customers to demonstrate value, identify growth opportunities, and strengthen strategic partnerships.
- Maintain accurate sales forecasts, pipeline management, and account activities within CRM systems.
- Stay informed on industry trends, emerging technologies, and market developments to provide consultative guidance to customers.
- Represent iSolution at industry events, customer meetings, and executive engagements.
Requirements
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.
- 8+ years of experience in Key Account Management, Enterprise Sales, or Business Development within the ICT, Cloud, Cybersecurity, or Digital Transformation sectors.
- Proven track record of achieving and exceeding sales targets with enterprise and government customers.
- Strong understanding of cloud technologies, cybersecurity solutions, infrastructure services, data platforms, and digital transformation initiatives.
- Experience managing complex sales cycles and multi-stakeholder engagements.
- Excellent relationship-building, negotiation, presentation, and communication skills.
- Strong commercial acumen and ability to develop strategic account growth plans.
- Proficiency in CRM systems and sales forecasting tools.
- Fluency in English & Arabic
- Saudi market experience and an established network within enterprise and public-sector organizations are highly desirable.
Key Competencies
- Strategic Account Management
- Enterprise Sales & Business Development
- Consultative Selling
- Executive Stakeholder Management
- Negotiation & Contract Management
- Customer Success & Retention
- Digital Transformation Solutions
- Revenue Growth & Pipeline Management
- Cross-Functional Collaboration
